Privacy Policy

1. Introduction

BuilderSwap Fife ("we", "us", "our") operates the BuilderSwap Fife platform. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Personal Data

• Email Address: Used for account creation, verification, and communication
• Full Name: Collected during registration for identity verification and user profiles
• Phone Number: Collected for identity verification via SMS code
• Address: Collected for user verification and potential dispute resolution
• Password: Hashed and encrypted for account security
• Listing Information: Descriptions, images, and transaction history

2.2 Technical Data

• IP address and device information for security and analytics
• Browser type and version
• Login times and activity logs
• Cookies for session management and preferences

3. Use of Data

BuilderSwap Fife uses the collected data for various purposes:

• To provide and maintain our service
• To verify your identity and prevent fraud
• To notify you about changes to our service
• To allow you to participate in interactive features
• To provide customer support
• To gather analysis or valuable information to improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues and fraud
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent: You have given consent for specific processing (e.g., T&Cs acceptance)
• Contract Performance: Processing necessary to provide our services
• Legal Obligation: Processing required by UK law
• Fraud Prevention: Legitimate interests in protecting against illegal activity
• Platform Safety: Legitimate interests in maintaining a safe platform

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Active account data: Retained while your account is active
• Deleted account data: Retained for 30 days for recovery purposes, then securely deleted
• Transaction history: Retained for 7 years for tax and legal purposes
• Verification data: Retained for compliance with fraud prevention regulations
• Support communications: Retained for 1 year after case closure

6. Data Sharing

We do not sell your personal data. We may share data in the following limited circumstances:

• Service Providers: Third parties that help us operate our platform (e.g., payment processors, SMS providers)
• Legal Requirements: When required by law or to protect our rights
• Law Enforcement: In response to official requests regarding illegal activity
• Business Transfers: In case of merger or acquisition

All third parties are contractually bound to maintain data confidentiality and security.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of your personal data
• Right to Rectification: You can correct inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise any of these rights, please contact us at privacy@builderswap-fife.com with proof of identity.

8. Security of Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Strong password hashing using industry-standard algorithms
• Regular security audits and penetration testing
• Limited access to personal data on a need-to-know basis
• Secure deletion protocols for sensitive data

9. Cookies

Our platform uses cookies to enhance your experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though some features may not work properly if cookies are disabled.

• Session Cookies: Used to maintain your login session
• Preference Cookies: Store your preferences and settings
• Analytics Cookies: Help us understand how you use our platform

10. Children's Privacy

Our service is not directed to children under 18 years of age. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a child, we will take steps to delete such information immediately.

11. International Data Transfers

Your data is processed and stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

12. Data Breach Notification

In the event of a personal data breach, we will notify affected individuals and relevant authorities within 72 hours as required by UK GDPR, unless the breach is unlikely to result in a risk to your rights and freedoms.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. We will notify you of significant changes via email or a prominent notice on our platform.

14. Data Protection Officer

You can contact our Data Protection Officer regarding any data protection concerns or to exercise your rights under GDPR at dpo@builderswap-fife.com.

15. Contact Us

If you have questions about this Privacy Policy, please contact us at: